Support Technician
Transparity Ballard Chalmers
UK
- / Month
Experience : 0 Yrs | Full Time
Description :
  • Answer calls and emails rapidly ensuring that support tickets are raised and categorised appropriately
  • Provide a re-assuring, polite and friendly point-of-contact for our customers
  • Ensure that appropriate customer communication and ongoing updates are provided for the lifespan of any issue or request
  • Identify and manage the timely escalation of tickets that have been allocated to you but need additional resource within the support team
  • Proactive time and ticket update entry within the support desk ticketing system
  • Ensure customer documentation and process guides are regularly updated as required
  • Capability to follow change control procedures at all times
  • Provide expert technical assistance to our client base
  • Ensure constant ongoing understanding of Microsoft Cloud technologies and associated platforms
  • Provide technical assistance to colleagues within the service desk
  • Take and pass technical examinations as agreed with the support desk team leader
  • Deliver exemplary customer service
  • Attendance at customer sites to provide on-site technical support may be required
  • Meet assigned individual key-performance-indicators (KPI’s)
  • Ensure that personal time management is of the highest priority and that punctuality is a key focus
Requirements :
  • Strong customer-facing and service skills
  • Ability to connect with customers and build rapport
  • Strong written and verbal communication
  • Self-motivation
  • Organised and punctual
  • Creative problem-solving
  • Capability to work effectively within a team
  • Willingness to learn
  • Experience in a 1st line IT support or service desk role required
  • Experience using Microsoft 365 software desirable
  • Experience using Autotask desirable
  • Certified in Microsoft 365 Fundamentals desirable
  • Certified in Microsoft Azure Fundamentals desirable
UK
Last date to apply : 26-11-2023

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